We are sorry to hear you’re thinking of leaving Outplayed and cancelling your auto-renewal. Please note, if you would like a refund/to be reimbursed for the renewal, please contact us via live chat or email.
Before you make a final decision though – we’d be super grateful if you could spare a minute to let us know why you’re leaving and/or if there’s anything which we could improve on that may encourage you to stay on.
We would be more than happy to offer additional support if you’d like it so that we can help you learn how to get the most out of your membership, no matter how much time you have to spare each week.
If not you can cancel your recurring payment by going to My Account and clicking on Cancel My Membership.
We can only refund annual payments that are within the first 10 days of the payment being made.
If you are eligible please do contact us via live chat or email and one of the team will be able to help.